Refund Policy
Updated January 7,2019
WeCleanX values every customer and works hard to provide customers with an enjoyable experience using WeCleanX products and services. Most WeCleanX software offers a free trial version, so customers can 'test-drive' before deciding to purchase. These trial versions have no functional limitation, only a use limit. All these help customers make an informed purchase decision and avoid buying the wrong product for their needs. It's because of this 'try-before-you-buy' system that WeCleanX provides a 30-day Money Back Guarantee for most products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.
Circumstances of No Refund
WeCleanX generally does not refund or exchange products in the following situations:
Non-technical Circumstances
1. Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product's functioned and/or results. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision. WeCleanX does not refund software if products fail to meet customer's needs due to a lack of understanding by the customer, of the products functions and capabilities. 2. A customer refund request on complaint of credit card fraud/other unauthorized payment. WeCleanX recommends the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. As WeCleanX cooperates with an independent payment platform, it's impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can't be cancelled.  3. A refund request claiming the failure to receive registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, WeCleanX's system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, customers should email Support Center to retrieve it —all queries will be responded to within 24hrs. 4. A customer has a 'change of mind' after purchase.
Technical Circumstances
1. A refund request due to technical trouble, with the customer refusing to cooperate with the WeCleanX support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the WeCleanX support team. 2. A refund request for technical problems after the software has been updated, if the order exceeds the days guarantee period.
Accepted Circumstances
Fmormacx offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.
Non-technical Circumstances
1. Purchase of the same product twice . In this case, WeCleanX will refund one of the products for you. 2. The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the WeCleanX Support Center, and has not received a timely response (within 24 hours) from the WeCleanX Support Team after making contact. In this case, WeCleanX will refund the customer's order if they have no need of the product in future.
Technical Problems
Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, WeCleanX will refund the purchase price if the customer doesn't want to wait for a future upgrade. Once a refund is issued, the corresponding license will be deactivated. Please: Uninstall the software and remove it from your Mac.